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Customer Care Advisor

2 months ago

Kansas City, Missouri, United States Rich Products Full time

Position Overview

As a Customer Service Representative, you will play a vital role in delivering outstanding support to our clients. Your primary focus will be to assist both field technicians and retail partners by providing exceptional technical assistance related to our proprietary equipment.

Location: Remote

Company Overview:

Rich Products Corporation is a renowned family-owned food enterprise committed to creating innovative food solutions. Our extensive product range, from cakes to frozen beverages, is designed to inspire culinary creativity and help our customers thrive in a competitive marketplace.

Key Responsibilities:

  • Customer Assistance: Deliver technical support through various channels including phone, chat, and email. Your expertise will guide customers through troubleshooting and complex problem-solving scenarios.
  • Field Coordination: Collaborate with third-party service technicians to ensure timely repairs and maintenance of equipment.
  • Order Management: Process and manage part orders efficiently to meet customer needs.
  • Customer Feedback: Actively gather and document customer insights to enhance service quality and product offerings.
  • Cross-Department Collaboration: Work closely with sales and customer experience teams to address customer requirements effectively.
  • Quality Assurance: Maintain detailed records of customer interactions to support continuous improvement initiatives.

Performance Metrics:

  • Achieve high customer satisfaction ratings.
  • Meet or exceed performance objectives set by management.
  • Complete training and development goals within designated timelines.

Qualifications:

  • A four-year degree is preferred.
  • Minimum of one year of experience in customer service.
  • Proficiency in Microsoft Office and familiarity with Salesforce or similar platforms.

Core Competencies:

  • Self-motivated with a strong work ethic.
  • Effective communication skills, both written and verbal.
  • Ability to work collaboratively in a team environment.
  • Strong problem-solving abilities and analytical skills.

Rich Products Corporation is dedicated to fostering an inclusive workplace and providing equal employment opportunities. We value the diverse backgrounds and experiences of our associates, ensuring a supportive environment for all.