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Service Advisor

2 months ago


Kansas City, Missouri, United States Oakes Kia Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Oakes Kia. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the vehicle service process.

Key Responsibilities
  • Customer Service: Provide exceptional customer service and support via phone and face-to-face interactions, ensuring customer satisfaction and loyalty.
  • Service Coordination: Coordinate customer vehicles for servicing, ensuring timely and efficient completion of work.
  • Repair Order Management: Process repair orders, quotes, and invoices accurately and efficiently.
  • Communication: Communicate effectively with customers, technicians, and other stakeholders to ensure smooth delivery of vehicle services.
  • Upselling and Cross-Selling: Promote our range of vehicle parts and accessories to customers, increasing revenue and customer satisfaction.
  • Quality Control: Ensure all work is completed to a high standard, meeting or exceeding customer expectations.
Requirements
  • Experience: Prior experience as a service advisor or service writer required.
  • Communication Skills: Above-average phone and communication skills, with the ability to communicate technical information in non-technical terms.
  • Attitude: Positive, upbeat attitude, with a strong focus on customer satisfaction and loyalty.
  • Follow-up and Follow-through: Excellent follow-up and follow-through skills to ensure customer satisfaction.
  • Technical Knowledge: Ability to communicate technical information in non-technical terms to customers.
What We Offer
  • Mentorship: Opportunities for professional development and growth, with mentorship provided.
  • Career Advancement: Career paths available for talented and driven individuals who wish to advance to leadership roles.
  • Tuition Assistance: Approaching college graduation? Share your career goals and ask about tuition assistance.

Oakes Kia is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.