Front Office Manager

1 month ago


San Diego, California, United States Remington Full time
Hotel Career Opportunity

At Remington, we're seeking a skilled Front Office Manager to join our team at the Sheraton Mission Valley San Diego Hotel. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences from check-in to check-out. Your expertise in hotel operations, customer service, and team management will be instrumental in driving guest satisfaction and loyalty.

Key Responsibilities:

• Anticipate and respond to guest needs, maintaining a positive and professional demeanor at all times.
    • Ensure accurate and efficient check-in and check-out processes, utilizing the MICROS system to manage daily transactions.
    • Supervise and train front office staff, including interviewing, hiring, and scheduling to meet business needs.
    • Resolve guest complaints and concerns, utilizing creative problem-solving skills to ensure guest satisfaction.

Requirements:

• High work ethic and self-initiative, with the ability to work varying schedules as needed.
    • Strong focus and attention to tasks, with the ability to complete work assignments on time despite frequent interruptions.
    • Excellent communication and interpersonal skills, with the ability to work effectively as part of a team.

Salary Range: $65,000 to $70,000

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