Product Manager

10 hours ago


San Francisco, California, United States Front Full time
About the Role

As a Product Manager for Chat & Bots at Front, you will be responsible for driving the strategy, roadmap, and execution of our entire Chat product suite. This includes our newly-launched GenAI Chatbot and our native Live Chat product. You will collaborate closely with cross-functional teams including engineering, design, marketing, data, and sales to deliver innovative solutions that meet customers' needs and drive business impact.

Key Responsibilities
  • Define and communicate product vision, strategy, and goals based on customer insights, market research, and business objectives.
  • Prioritize product roadmap, define product requirements, and lead development process from concept to launch in partnership with cross-functional teams.
  • Use quantitative (e.g., metrics, analytics) and qualitative data (e.g., research, user feedback) to inform product decision-making.
  • Work collaboratively with and drive alignment among key stakeholders across the organization, including executives, engineering & design teams, sales, marketing, etc.
Requirements
  • 4+ years of experience in product management, or related roles, in a technology-driven environment.
  • Execution-oriented: You're highly organized; you're comfortable managing many work streams; you know how to make the right trade-offs; you help teams ship on time.
  • Customer empathy: You are a champion of the customer and can ship product improvements that address key customer pain points and bring delight.
  • Impact driven: You understand how your work drives business impact and can lead your team to focus on high-impact work.
  • Excellent communication and collaboration skills: you can work effectively across teams and influence stakeholders at all levels; you are able to rally teams around your objectives.
What We Offer
  • Competitive salary
  • Equity (we are post-series D & backed by some of the best VCs in the US)
  • Private health insurance, including plan options at no cost to employees
  • Focus Fridays - learn more here
  • Flexibility to work from home 3 days/week (unless posted as a full-remote role)
  • Mental health support with Workplace Options
  • Family planning support with Maven
  • $100 per month Lifestyle Stipend to spend on fitness and other activities
  • Wellness Days - Fronteers get an additional day off on months with no holidays
  • Holiday Break - Our offices are closed from Christmas to New Year's Day

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.


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