Front Office Manager

3 weeks ago

San Francisco, California, United States Aimbridge Hospitality Full time
Job Summary

As a seasoned professional, you will be responsible for overseeing the planning, organization, and coordination of the Rooms Division, comprising Front Office, Concierge, Guest Recognition, PBX, Housekeeping, Valet, Laundry, and Valet Parking. Your leadership and direction will focus on maximizing revenue opportunities while maintaining exceptional guest satisfaction levels, aligning with the hotel's and company's standards.

Key Responsibilities
  • Lead and direct the work of at least 3 full-time associates or their equivalents, ensuring administrative, executive, or professional tasks comprise more than 50% of your time.
  • Manage and analyze departmental costs to ensure performance is within budget, controlling and optimizing expenses.
  • Perform personnel and training functions, including hiring, performance appraisals, counseling, coaching, training, disciplinary action, and employee development.
  • Ensure a high standard of personal hygiene, behavior, and grooming among staff, promoting a positive work environment.
  • Attend daily morning briefings and management meetings, staying informed and aligned with hotel operations.
  • Monitor and analyze rate discrepancy reports to ensure room revenue control, handling guest complaints and comments tactfully.
  • Participate in the M.O.D. program, ensuring all end-of-month report dates are met, and work closely with Accounting on follow-up items.
  • Operate the Front Office computer system, maintaining software, generating reports, and analyzing data, while ensuring proper P.B.X. console operation and employee adherence to Aimbridge Hospitality S.O.P.'s.
  • Coordinate the implementation of Aimbridge Hospitality policies and house rules, promoting a culture of service excellence.
  • Ensure correct and accurate cash handling at the Front Desk, maintaining a professional working relationship with managers, employees, and other departments.
Requirements
  • High school diploma or equivalent required; 5 years of related experience in a hotel environment preferred.
  • Proficiency in Windows Operating Systems, Company-approved spreadsheets, and word processing.
  • Valid driver's license from the applicable state.
  • Demonstrated understanding and knowledge of hospitality terms, excellent communication and problem-solving skills.
  • Ability to work well in stressful, high-pressure situations, maintaining composure and objectivity under pressure.

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