Help Desk Specialist
3 weeks ago
Job Summary:
We are seeking a skilled Help Desk Analyst to join our team at Stardom Employment Consultants. As a Help Desk Analyst, you will be the primary point of contact for our clients seeking technical assistance. Your primary goal is to ensure a high level of customer satisfaction by resolving technical issues efficiently and effectively.
Key Responsibilities:
- Respond to client inquiries and provide technical assistance in a timely manner.
- Diagnose and troubleshoot hardware, software, and network issues.
- Document and track issues using our ticketing system.
- Escalate complex issues to higher-level support teams when necessary.
- Provide guidance and training to clients on software and hardware usage.
- Maintain a high level of customer service and professionalism.
- Stay updated with the latest technology trends and solutions.
Qualifications:
- Proven at least 1 year of experience as a Help Desk Analyst or in a similar role.
- Bachelor's in Information Technology or similar field is preferred.
- Strong knowledge of computer systems, software, and networks.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Customer-oriented with a focus on delivering high-quality support.
- Relevant certifications (CompTIA A, ITIL) are a plus.
Work Environment:
This is a non-remote position.
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