Help Desk Support Specialist

3 weeks ago


Fresno, California, United States Stardom Employment Consultants Full time

Job Summary:

The Help Desk Technician will be responsible for providing technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, resolving technical problems, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Respond to user inquiries and provide technical support via phone, email, or in-person.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Install, configure, and maintain computer systems and applications.
  • Assist with the setup and deployment of new equipment.
  • Document and track issues using a ticketing system.
  • Provide training and guidance to users on software and hardware usage.
  • Collaborate with other IT team members to resolve complex issues.
  • Maintain up-to-date knowledge of industry trends and technologies.

Qualifications:

  • High school diploma or equivalent; associate degree in IT or related field preferred.
  • Proven 12 years of experience as a Help Desk Technician or in a similar role.
  • Strong knowledge of computer systems, software, and network troubleshooting.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with ticketing systems and remote desktop applications.

Remote Work:

No


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