Hotel Front Desk Manager
2 weeks ago
Star2 Hotels Inc is seeking a highly skilled and experienced Front Desk Supervisor to join our team.
Job Summary:The Front Desk Supervisor is responsible for ensuring the smooth operation of the front desk, providing exceptional customer service, and leading a team of front office personnel.
Key Responsibilities:- Supervise and coordinate the activities of the front desk, reservations, guest services, and telephone areas.
- Directly supervise all front office personnel and ensure proper completion of all front office duties.
- Prepare monthly reports and budget for the front office department.
- Evaluate the job performance of each front-office employee.
- Participate in the selection of front office personnel.
- Ensure that employees are attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
- Resolve guest problems quickly, efficiently, and courteously.
- Monitor that front desk staff take breaks when appropriate and give breaks when on site.
- Cover front desk shift in case of last-minute sick call, short staff, etc to lower cost of front desk payroll and overtime.
- Maintain working relationships and communicate with all departments on a regular basis.
- Maintain master key control.
- Verify that accurate room status information is maintained and properly communicated.
- Review and complete credit limit reports.
- Check cashiers in and out and verify banks and deposits daily.
- Enforce all cash handling, check-cashing, and credit policies.
- Conduct regularly scheduled meetings of front office personnel.
- Maximize room revenue and occupancy by reviewing status daily.
- Monitor high-balance guests and take appropriate action.
- Monitor all VIP guests and requests.
- Maintain required pars of all front office and stationery supplies.
- Review daily front office work and activity reports generated by Night Audit.
- Review Front Office log book and Guest feedback forms on a daily basis.
- High School diploma or equivalent.
- Minimum 3 months of previous experience in customer service, front desk service, or other related fields.
- Ability to build rapport with guests.
- Strong organizational skills.
- Excellent written and verbal communication skills.
- Bonus pay.
- Pay for off-duty calls.
- We have hand sanitizers, masks, gloves, etc for a safe environment and protection from Covid-19.
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