Executive Client Relations Specialist

6 days ago


Fort Myers, Florida, United States PBK Full time
About the Role

The Senior Client Manager will serve as a top-level executive in a successful, growing firm. He or she will interact regularly with senior representatives of current and prospective clients. The Senior Client Manager will oversee all client relations for a particular Client or multiple Clients, including project team performance and overall client satisfaction.

Your Impact

Strategic: The Senior Client Manager will be a key contributor to further defining and guiding the strategic plan. PBK's corporate resources and management team will be made available to assist the Senior Client Manager in meeting these goals.

Operational: The Senior Client Manager will ultimately be responsible for the delivery of services, the development of culture and the execution of processes within the offices. He or She will oversee client relations, including project team performance and overall client satisfaction.

Marketing/Business Development: The ability to establish and develop relationships with potential clients is essential. She or He will work closely with the firm's Marketing & Business Development departments to develop new opportunities and build relationships.

Management/Leadership: The Senior Client Manager will promote a support structure to further develop the abilities of the staff. He or She will also be responsible for staffing projections and overseeing the recruitment of new staff.

Key Responsibilities
  • Executive Meetings
  • Board Meetings
  • Major Presentations
  • Introduction & Important Issues Meetings
  • Management & Staffing Meetings
  • New Hire Interviews
  • Client Maintenance
  • Business Development
  • Conferences/Seminars
  • High Level QAQC
  • Continuous 5-min Meetings with Production Director & Project Managers
Requirements
  • Must be a Registered Architect in the State.
  • Must have experience in the architectural profession with no less than 10 years of experience managing project teams and processes.
  • Must demonstrate proficiency in using Revit programs and working knowledge of graphic programs.
  • Must have prior K12 and/or Higher Education experience to be considered.


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