Client Relations Specialist

2 weeks ago


Fort Myers, Florida, United States Penn Foster Inc Full time


The dedicated Client Relations Specialists at Penn Foster Inc. play a crucial role in the ongoing success of our operations. They are essential contributors and represent the core of our customer engagement efforts.

If you are a professional who is focused on career advancement, ready to take initiative, and dedicated to achieving high performance, we invite you to explore this exciting opportunity.

Key Responsibilities:
1. Recognize and address the needs of both internal and external clients promptly.
2. Maintain a friendly and courteous demeanor when interacting in person or over the phone.
3. Resolve client concerns with minimal oversight.
4. Ensure timely follow-up with clients.
5. Process payments, financing options, and refunds in accordance with company policies.
6. Keep accurate records by leveraging available technology.
7. Execute clerical functions, including scheduling, routing, finalizing, and ordering parts.
8. Update and maintain all client service reports and documentation.
9. Perform additional tasks as assigned.

What We Offer:
- Comprehensive Health Benefits including Medical, Dental, and Vision coverage.
- 401K Profit Sharing Plan.
- Paid Time Off and Vacation.
- Complimentary Life Insurance.
- Discounts on products and services.
- Opportunities for social responsibility initiatives.
- Career development opportunities across various departments.
- A collaborative team environment.
- Competitive compensation based on experience.


Penn Foster Inc. is an equal opportunity employer and does not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by law.

We uphold a drug-free workplace and conduct pre-employment background checks and drug testing.

Penn Foster Inc. is proud to be an EEO/AA employer M/F/D/V.
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