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Receptionist, Client Relations

2 months ago

Fort Myers, Florida, United States Arietis Health Full time

At Arietis Health, we understand the crucial importance of healthcare revenue cycle management in supporting the health of both individuals and organizations.

Our mission is to simplify healthcare billing by empowering individuals and partnering with leading healthcare providers to tackle their executives' most urgent revenue cycle issues.

This allows them to concentrate on delivering outstanding patient care.

Rooted in the belief of leveraging the skills of a highly qualified team and cutting-edge technology, we aim to create a smooth patient billing experience that not only excels in effectiveness but also yields exceptional outcomes.

Join us in our mission. We are currently looking for a Receptionist, Client Relations to become part of our rapidly expanding team. If you are enthusiastic about contributing to the transformation of healthcare revenue cycle management and being part of our collaborative, positive, and human-centered culture, we would be pleased to hear from you.

About the Role:
The Receptionist, Client Relations is responsible for managing the organization's front desk and executing specific administrative tasks.

This position requires you to respond to all inquiries and concerns in a patient-focused, professional, and timely manner.


Key Responsibilities:
To thrive in this position, an individual must effectively carry out the following duties; additional responsibilities may be assigned.

We are dedicated to providing comprehensive training opportunities and making reasonable accommodations to enable individuals with disabilities to perform essential functions.

Your role in this capacity is vital to our collective success.

- Answer the main telephone line promptly, courteously, and professionally; transfer or route calls; receive and relay messages.
- Welcome, assist, direct, and log all visitors appropriately.
- Sort incoming mail and distribute it to the relevant departments.
- Respond to correspondence as necessary.
- Prepare medical record requests for mailing.
- Maintain an inventory of office supplies and order as required.
- Submit work order requests and track their completion status.
- Update and maintain the organization's reference documents.
- Assist in preparing materials, templates, forms, presentations, etc.
- Manage special projects as requested.
- Schedule meetings and organize company activities/events.
- Process medical records requests for clients, attorneys, and insurance companies.
- Prepare documents, print, and scan as needed.
- Adhere to the Code of Conduct and Corporate Compliance Program.
- Perform other duties as assigned.

Qualifications:


High school diploma or general education degree (GED); or one to three months of related experience and/or training; or an equivalent combination of education and experience.

1+ years of experience in an office environment or customer service role.
Preferred (not mandatory) experience with medical billing software and electronic medical records.
Proficient in Microsoft Office Suite or similar software.
Experience working with reports, spreadsheets, and Excel.
Strong problem-solving skills.
Excellent communication and customer service abilities.
Ability to manage multiple tasks simultaneously.
Strong organizational skills.
Familiarity with HIPAA (Health Insurance Portability and Accountability) regulations.

Language Proficiency:
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Skills:
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Apply basic algebra and geometry concepts.

Reasoning Skills:
Solve practical problems and address a variety of concrete variables in situations where only limited standardization exists. Interpret various instructions provided in written, oral, diagram, or schedule form.

Excellent technical and non-technical writing skills.
Exceptional telephone etiquette and customer interaction skills.
Strong organizational and process development capabilities.

What We Provide:


An opportunity to streamline revenue cycle management together at a high-growth organization. Since our inception, we have been assisting millions of patients and thousands of providers each year.


We are proud to offer:
- Competitive salary
- 401K plan with company matching
- Paid time off with 12 additional paid holidays
- Telehealth services at no cost to employees
- Comprehensive health, dental, vision, and prescription drug coverage
- Group life insurance, Optional Life, Critical Illness, and more.
- Training, development, and mentorship opportunities.

Additional Information:
Our commitment to fostering a diverse and inclusive workplace is steadfast.

All qualified applicants will be considered for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

The job description provided above is not an exhaustive list of duties and standards for the position. Incumbents are encouraged to willingly embrace additional instructions and undertake related duties as assigned by their supervisor.

As a condition of employment, you are expected to adhere to established compliance program requirements and uphold the employee and internet codes of conduct outlined in the Employee Handbook.

While all tasks and responsibilities listed are considered essential functions of this position, we recognize that business conditions may require reasonable accommodations for additional tasks and responsibilities.

The work environment characteristics outlined herein represent those encountered by an employee while performing the essential functions of this job.

Reasonable accommodation may be arranged to facilitate individuals with disabilities in fulfilling these essential functions.

The physical requirements outlined herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

We are dedicated to making reasonable accommodations to enable individuals with disabilities to fulfill these essential functions.

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