Customer Service Representative

6 days ago


Spencer Indiana, United States DFR Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an Eligibility Assistant. This role will provide general office support and assistance for case workers and clients applying for public assistance.

Key Responsibilities
  • Welcome and assist on-site visitors, determining the nature of their business
  • Review client information for accuracy and completeness
  • Assist with computer applications and scheduling client appointments
  • Scan documents into client case files and maintain fax machines and copier functions
  • Answer and direct incoming calls, providing exceptional customer service to all clients
  • Maintain daily activity reports and ensure accurate record-keeping
Requirements
  • Strong customer service background and ability to maintain confidentiality
  • Reliable and dependable in the workplace, with the ability to multitask and handle conflict in a calm manner
  • High School diploma or equivalent, with previous experience in customer service, administration, or a related field
  • Clean criminal background and a proven track record of job stability
What We Offer
  • A competitive hourly rate of $14.00
  • Paid time off and benefits package
  • A 37.5 hour work week, Monday-Friday, 8:00AM-4:30PM
About Us

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We are a certified woman-owned professional services organization with over 1500 employees located in offices throughout North America.



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