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Customer Service Representative

2 months ago

Boonville Indiana, United States DFR Full time
Job Summary

We are seeking a highly motivated and customer-focused Eligibility Assistant to join our team at the Division of Family Resources (DFR). As an Eligibility Assistant, you will play a critical role in providing exceptional customer service to clients and supporting case workers in determining eligibility for public assistance programs.

Key Responsibilities
  • Welcome and assist on-site visitors, determining the nature of their business
  • Review client information for accuracy and completeness
  • Assist with computer applications and scheduling client appointments
  • Scan documents into client case files and maintain fax machines and copier functions
  • Answer and direct incoming calls, providing excellent customer service to all clients
  • Maintain daily activity reports and deliver outstanding customer service to all clients
Requirements
  • Desire to help others and provide exceptional customer service
  • Strong customer service background and ability to maintain confidentiality
  • Ability to handle conflict in a calm manner and be reliable and dependable in the workplace
  • Ability to multitask and prioritize tasks effectively
  • Proven job stability and a clean criminal background
  • High School diploma or equivalent and previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired
Working Conditions

The job frequently requires sitting, handling objects with hands, and occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds. Vision requirements include the ability to see information in print and/or electronically.

About Knowledge Services

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. People with disabilities, veterans, and military families are encouraged to apply.