Customer Service Representative

1 week ago


Spencer, United States Owen County State Bank Full time
Universal Banker Position at Owen County State Bank

Key Responsibilities:

  • Manage daily operations including accepting deposits, executing standard transactions, selling financial instruments, and addressing customer inquiries.
  • Deliver exceptional customer service by promoting banking products, facilitating the opening and closing of accounts, and handling special requests.
  • Initiate consumer and home equity loans while complying with regulations and institutional policies.
  • Conduct assessments to understand customer needs, ensuring top-notch service and achieving targets set by management.
  • Perform routine office duties such as processing account transactions, maintaining records, and managing customer communications.

Qualifications:

  • High school diploma or equivalent is required.
  • Must be able to obtain registration with the national Mortgage Licensing System and Registry (NMLS).
  • Strong interpersonal and problem-solving abilities are essential.
  • Familiarity with basic computer operations and data entry is necessary.
  • Capability to operate standard office equipment.
  • Preferred: One year of relevant experience in retail banking or sales.


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