Patient Services Coordinator
2 weeks ago
We are seeking a highly skilled Patient Services Representative to join our team at the Rehabilitation Institute of Chicago. This individual will be responsible for providing exceptional customer service to patients and families, ensuring a smooth and efficient experience throughout their visit.
Key Responsibilities- Facilitate patient check-in and check-out processes, including registration and verification of insurance information
- Schedule appointments and manage patient flow to maximize clinic capacity
- Collect and verify patient demographic and insurance data
- Resolve patient and family issues in a timely and professional manner
- Perform various administrative tasks, including posting patient payments and completing cash reports
- High school diploma or equivalent required; college or post-high school technical training desired
- Minimum 3 years of experience in a customer service role or general office environment with increasing responsibility
- Understanding of healthcare operations and the critical role this position plays in delivering world-class access
- Exceptional customer service, communication, and interpersonal skills
- Ability to solve problems diplomatically and efficiently
- Proficiency in Microsoft applications, including Outlook, Word, and Excel
This position will work in a normal office environment with minimal exposure to dust or extreme temperatures.
The Rehabilitation Institute of Chicago is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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