Care Coordinator Lead

1 month ago


Northbrook, Illinois, United States ADVENT Full time
Job Title: Care Coordinator Float

At ADVENT, we're seeking a highly skilled Care Coordinator Float to join our team. As a key member of our Patient Journey team, you will play a pivotal role in guiding patients through the clinical process, ensuring a smooth and successful treatment experience.

Key Responsibilities:
  • Act as the primary point of contact for patients, providing exceptional communication and support throughout their treatment journey.
  • Collaborate with patients, staff, and physicians to overcome barriers and hesitations, ensuring patients progress through their treatment plan.
  • Manage cancellations and no-shows, making personalized attempts to reschedule appointments.
  • Prepare patients for Sinus CT Scan appointments, providing financial quotes and insurance benefit information for easy scheduling and forward progress.
  • Facilitate patient communication, including insurance benefits, deposits, authorization status, out-of-pocket costs, finance options, and pre- and post-operative instructions.
  • Work closely with clinical and reimbursement departments to ensure overall success and a high focus on the Patient Journey.
  • Support the overall vision of the organization and perform other related duties as requested by leadership.
  • Plan and adapt with business growth and strategy, cross-training as needed to accommodate different situations and locations.
Requirements:
  • Best-in-class client/customer engagement experience in a sales-driven environment.
  • Experience with treatment outcomes inside sales required.
  • Ability to manage cost conversations with patients.
  • Experience with insurance and out-of-pocket patient responsibility preferred.
  • High comfort level with medical terminology and comfortable collaborating with MDs.
  • Excellent organizational and interpersonal communication skills, and organizational agility.
  • Ability to travel between Vernon Hills, Northbrook, and Schaumburg.
Why Choose ADVENT:
  • 16+ days of PTO (prorated your first year) & holiday pay.
  • Stellar health, dental, and vision insurance options with a generous employer-paid HRA account.
  • 401k Contribution & Life Insurance.
  • Rewarding work with standard business hours (no late nights or long weekends).
  • Culture that embraces being kind, is solutions-minded, and encourages you to ask questions.

Schedule: Monday-Friday, 8am-4:30pm.


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