Care Coordinator Lead
1 month ago
At ADVENT, we're seeking a highly skilled Care Coordinator Float to join our team. As a key member of our Patient Journey team, you will play a pivotal role in guiding patients through the clinical process, ensuring a smooth and successful treatment experience.
Key Responsibilities:- Act as the primary point of contact for patients, providing exceptional communication and support throughout their treatment journey.
- Collaborate with patients, staff, and physicians to overcome barriers and hesitations, ensuring patients progress through their treatment plan.
- Manage cancellations and no-shows, making personalized attempts to reschedule appointments.
- Prepare patients for Sinus CT Scan appointments, providing financial quotes and insurance benefit information for easy scheduling and forward progress.
- Facilitate patient communication, including insurance benefits, deposits, authorization status, out-of-pocket costs, finance options, and pre- and post-operative instructions.
- Work closely with clinical and reimbursement departments to ensure overall success and a high focus on the Patient Journey.
- Support the overall vision of the organization and perform other related duties as requested by leadership.
- Plan and adapt with business growth and strategy, cross-training as needed to accommodate different situations and locations.
- Best-in-class client/customer engagement experience in a sales-driven environment.
- Experience with treatment outcomes inside sales required.
- Ability to manage cost conversations with patients.
- Experience with insurance and out-of-pocket patient responsibility preferred.
- High comfort level with medical terminology and comfortable collaborating with MDs.
- Excellent organizational and interpersonal communication skills, and organizational agility.
- Ability to travel between Vernon Hills, Northbrook, and Schaumburg.
- 16+ days of PTO (prorated your first year) & holiday pay.
- Stellar health, dental, and vision insurance options with a generous employer-paid HRA account.
- 401k Contribution & Life Insurance.
- Rewarding work with standard business hours (no late nights or long weekends).
- Culture that embraces being kind, is solutions-minded, and encourages you to ask questions.
Schedule: Monday-Friday, 8am-4:30pm.
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Care Coordinator Lead
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Northbrook, Illinois, United States Advent Full timeJob SummaryAt ADVENT, we're seeking a highly skilled Care Coordinator Float to join our team. As a key member of our Patient Journey team, you will play a pivotal role in guiding patients through the clinical process, ensuring a smooth treatment experience.Key ResponsibilitiesAct as the primary point of contact for patients, providing personalized support...
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Care Coordinator Lead
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Northbrook, Illinois, United States Advent Full timeJob SummaryAt ADVENT, we're seeking a highly skilled Care Coordinator Float to join our team. As a key member of our Patient Journey team, you will play a pivotal role in guiding patients through their treatment process, ensuring a smooth and successful experience.Key ResponsibilitiesAct as the primary point of contact for patients, providing exceptional...
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Care Coordinator Float Specialist
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