Healthcare Operations Manager

4 weeks ago

Worcester, Massachusetts, United States Worcester RISE for Health Full time
Job Summary

We are seeking a highly organized and experienced Practice Manager to lead our small non-profit primary care practice. Our practice is dedicated to serving newly arriving refugees and immigrants, with a strong focus on community collaborations. The ideal candidate will have a background in healthcare management, a passion for working with diverse populations, and the ability to ensure the efficient operation of the practice.

The Practice Manager will oversee daily operations, manage staff, ensure patient satisfaction, and maintain compliance with healthcare regulations while fostering a welcoming and inclusive environment for all patients.

Key Responsibilities:

  • Oversee the daily operations of the practice to ensure smooth and efficient service delivery.
  • Develop and implement office policies and procedures to enhance operational efficiency.
  • Manage the practice's schedule to optimize patient flow and provider productivity.
  • Ensure the maintenance and functionality of office equipment and facilities.

Financial Management:

  • Monitor and manage the practice's budget, including revenue and expenses.
  • Oversee billing, coding, and collections to maximize revenue and minimize outstanding accounts receivable.
  • Prepare financial reports and analyze financial data to inform decision-making.
  • Negotiate contracts with vendors and suppliers to ensure cost-effective procurement of goods and services.

Staff Management:

  • Recruit, train, and supervise administrative and clinical staff.
  • Conduct regular performance evaluations and provide ongoing feedback and development opportunities.
  • Foster a positive, inclusive, and collaborative work environment.
  • Address any staff conflicts or issues promptly and effectively.

Patient Relations:

  • Work with senior management and community partners to build a practice reflective of the needs of newly arriving refugee and immigrant patients.
  • Implement strategies to improve patient experience and engagement.
  • Maintain confidentiality and compliance with HIPAA and other regulatory requirements.
  • Develop and maintain culturally sensitive communication practices to better serve a diverse patient population.

Community Engagement:

  • Establish and maintain relationships with local community organizations, refugee resettlement agencies, and immigrant support groups.
  • Coordinate outreach programs and community health education initiatives.
  • Advocate for the healthcare needs of refugees and immigrants within the community.
  • Organize and participate in community events to promote the practice and its services.

Compliance and Quality Assurance:

  • Ensure the practice complies with all relevant healthcare regulations and standards.
  • Implement and monitor quality assurance programs to improve patient care.
  • Prepare for and manage external audits and inspections.
  • Stay current with changes in healthcare laws and regulations.

Information Technology:

  • Worcester RISE for Health uses EPIC EMR. The Practice Manager will be responsible for supporting practice staff in getting trained on EMR, overseeing workflows, running reports, and supervising front desk staff.
  • Ensure data security and the confidentiality of patient information.
  • Utilize technology to enhance operational efficiency and patient care.

Qualifications:

  • Bachelor's degree in healthcare administration, business administration, or a related field (Master's preferred).
  • Minimum of 5 years of experience in healthcare management, preferably in a primary care setting.
  • Strong leadership and team management skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency in healthcare billing, coding, and electronic health record systems.
  • Strong financial acumen and experience with budgeting and financial management.
  • Exceptional communication and interpersonal skills.
  • Knowledge of healthcare regulations and compliance standards.
  • Experience working with diverse populations, particularly refugees and immigrants, is highly desirable.
  • Bilingual or multilingual skills are a plus.

About Company

The mission of Worcester RISE for Health is to build and provide effective, culturally sensitive, trauma-informed, and community-grounded healthcare interventions that eliminate barriers and help refugees and immigrants achieve health equity and self-sufficiency through innovation, co-location, capacity-building, and collaboration.

Our vision is to see refugees and immigrants lead healthy and productive lives in the US and thrive physically, emotionally, socially, and economically.

Employees who work for RISE comment on how meaningful and rewarding the work is.

Benefits include:

  • Paid vacation and sick time
  • Education/Training
  • Collaborative and supportive team culture

RISE uses EPIC for EMR.

We look forward to hearing from you and exploring how your skills and experience can contribute to the success of our practice and the communities we serve.

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