Market Chief Operating Officer

4 days ago

Worcester, Massachusetts, United States Other Executive Full time
Market Chief Operating Officer

The Market Chief Operating Officer is a key leadership position responsible for overseeing the overall operations of the facilities and related services within its assigned market. This role ensures that staff delivers high-quality, cost-effective care and services with a positive margin.

Key Responsibilities:
  • Provide strong leadership and direction to set strategy with clearly defined expectations.
  • Develop and execute plans to optimize the long-term potential of the facility.
  • Establish a plan to address productivity, operational performance, staff retention, and satisfaction.
  • Partner with medical staff to foster quality, efficiently provided care.
  • Establish trust and emerge as a leader in key initiatives and strategies to continually improve the quality and level of services provided.
  • Exhibit strong communication, presentation, and listening skills to ensure facility-wide collaboration and coordination.
  • Assure the highest standards of healthcare delivery and outcomes, ensuring a constant patient focus.
Organizational Leadership Expectations:
  • Optimize Execution:
    • Establish realistic and aggressive team/individual goals, and action plans that deliver results.
    • Demonstrate high visibility, consistently interacting with key stakeholders to inform, advise, listen, encourage, and challenge.
    • Optimize facility's financial and human resources by overseeing day-to-day operations in a high-quality and cost-conscious manner.
    • Clearly understand and communicate the Balanced Scorecard metrics and targets to the organization.
  • Use Astute Judgment:
    • Demonstrate high-level complex problem-solving abilities.
    • Use highly developed expertise in quantitative analyses to define and support facility goals.
    • Understand business development and physician recruitment strategies that lead to a competitive advantage.
    • Working knowledge of patient care standards reflected in federal and state regulations.
  • Lead Boldly:
    • Takes decisive operational action in high-stakes situations or times of crisis and uncertainty.
    • Promotes or asserts own position and ideas for operation improvement, quality care delivery, revenue, and volume growth.
    • Seeks and champions new ideas and initiatives that create operational/strategic advantage.
    • Decisively confronts and resolves issues or barriers to success.
  • Apply Financial Insights:
    • Understands financial indicators/levels and delivers year-over-year improved financial performance.
    • Uses financial and productivity analysis vs. anecdotes to make decisions.
  • Drive Organizational Success:
    • Builds consensus and commitment across disparate facility managers, physicians, and home office staff with often competing priorities.
    • Engages in team bench strength assessments and recruitment or promotion action plans that meet current/future talent needs.
    • Provides ongoing feedback, measurement, and assessment process that measure performance to plan and cause course correction for direct reports.
    • Partners effectively with medical staff to continually improve the quality and level of services provided.

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