Customer Service Representative

5 days ago

Hialeah, Florida, United States TD Bank Group Full time
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at TD Bank Group. As a Customer Service Representative, you will be responsible for delivering a legendary customer experience while providing solutions and referrals for TD products and services to new and existing customers.

Key Responsibilities:
  • Consistently execute appropriate behaviors to deliver a legendary customer experience in the store
  • Conduct needs-based conversations and offer financial solutions to meet our customers' needs
  • Makes quality referrals to appropriate partners
  • Responsible for meeting individual performance metrics
  • Responsible for making sound decisions and timely problem resolution
  • Proactively reaches out to customers to deepen relationships through needs-based conversations
  • Performs a broad range of tasks of varying complexity and scope
  • Participates in opening and closing store procedures
  • Opens accounts and related services
  • Originates loan applications, prepares documents, and conducts loan closings
Requirements:
  • High school diploma or GED
  • 1+ years of related experience required
  • Superior customer service skills
  • Teller experience (preferred)
  • Strong organizational skills to handle multiple tasks in a fast-paced environment
  • Excellent communication skills with the ability to be concise, clear, and consistent
  • Demonstrated ability to schedule and prioritize work
  • Demonstrated ability to work independently and within deadlines
  • Sound judgment in decision making and problem solving
  • Proficient in Microsoft Office
  • Notary license (preferred)
About TD Bank Group:

TD Bank Group is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business, and commercial banking products and services. We are committed to fostering an inclusive, accessible environment where all employees and customers feel valued, respected, and supported.

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