Customer Service Representative

2 weeks ago

Hialeah, Florida, United States Mosaic Companies Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mosaic Companies. As a key member of our Surfaces team, you will play a vital role in delivering exceptional customer experiences and supporting our business growth.

Key Responsibilities
  • Customer Service: Provide timely and effective support to customers, addressing their inquiries, concerns, and complaints in a professional and courteous manner.
  • Relationship Building: Foster strong relationships with customers, understanding their needs, and exceeding their expectations to drive loyalty and retention.
  • Communication: Collaborate with internal stakeholders to ensure seamless communication and resolution of customer issues.
  • Problem-Solving: Analyze and resolve customer complaints in a fair and timely manner, providing alternative solutions and follow-up to ensure satisfaction.
  • Process Improvement: Identify opportunities to improve customer service processes and procedures, contributing to the development of best practices.
Requirements
  • Education: Associate's degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training.
  • Experience: 2 or more years of experience in customer service or call centers.
  • Skills: Proficient in MS Office skills, including Outlook, Excel, and Word. Knowledge of ERP Systems is beneficial but not mandatory.
  • Language: Excellent English verbal and writing skills are mandatory. Spanish as a second language is beneficial.
About Mosaic Companies

Mosaic Companies, LLC is a strategic alliance between entrepreneur Albert Claramonte and the Baupost Group. We champion a leading omnichannel approach in the specialty wall, mosaic, and slab sectors, empowering our portfolio of companies with resources to flourish and excel.

We are an Equal Opportunity and Affirmative Action Employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status, disability, or protected veteran status.

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