Banking Customer Service Representative

4 days ago


Hialeah, Florida, United States Teleperformance USA Full time
About the Role

We are seeking a highly skilled Banking Customer Service Representative to join our team at Teleperformance USA. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues, and working collaboratively with our team to achieve our goals.

Responsibilities
  • Connect with customers via phone, email, chat, and social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call-related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required
Requirements
  • High School Diploma or equivalent
  • IT/Network certifications/degrees preferred
  • 18 years of age or older
  • Proven call center experience
  • Typing 25 WPM
  • Proficient in PC operation and navigation
  • Entry-level network troubleshooting
  • Able to work independently
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast-paced environment
  • Ability to stay composed and objective
  • Strong listening skills
What We Offer

As a Banking Customer Service Representative at Teleperformance USA, you will have the opportunity to work in a dynamic and collaborative environment, where you will be valued, inspired, and supported. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance USA is an Equal Opportunity Employer.



  • Hialeah, Florida, United States TD Bank Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at TD Bank Group. As a Customer Service Representative, you will be responsible for delivering a legendary customer experience while providing solutions and referrals for TD products and services to new and existing customers.Key...


  • Hialeah, Florida, United States Public Storage Full time

    Job DescriptionAs a Customer Service Representative at Public Storage, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to ensure that our customers have a positive experience with our storage facilities.Key Responsibilities:Customer Service: Respond to customer inquiries, resolve issues, and...


  • Hialeah, Florida, United States Public Storage Full time

    Public Storage is the self-storage industry leader, and we're seeking a skilled Property Manager to join our team. As a Property Manager, you'll work independently at multiple locations, assessing customer storage needs and making suggestions to sell packing and moving supplies. You'll also conduct daily storage unit inspections, audit cash drawers, and make...


  • Hialeah, Florida, United States Schwarz Partners Full time

    Customer Service Representative Job DescriptionSchwarz Partners is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving customer complaints, and maintaining positive relationships with our customers.Key...


  • Hialeah, Florida, United States FastSigns Full time

    {"title": "Customer Service Representative", "description": "Key ResponsibilitiesAs a Customer Service Representative at FASTSIGNS, you will be the initial point of contact for current and prospective customers. Your primary goal is to provide exceptional customer service, ensuring timely delivery of finished orders and building long-lasting relationships...


  • Hialeah, Florida, United States Schwarz Partners Full time

    Customer Service Representative Job DescriptionSchwarz Partners is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving customer complaints, and maintaining positive relationships with our customers.Key...


  • Hialeah, Florida, United States FastSigns Full time

    Customer Service RepresentativeFASTSIGNS #172901 is seeking a full-time Customer Service Representative to provide exceptional customer experiences and support our sales team.Key Responsibilities:Provide top-notch customer service to current and prospective customersPrepare estimates, implement work orders, and determine project needs and solutionsEnsure...


  • Hialeah, Florida, United States Lufthansa Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Lufthansa Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients in the aviation industry.Key ResponsibilitiesHandle customer inquiries and resolve issues in a...


  • Hialeah, Florida, United States Schwarz Partners Full time

    About the Role:Schwarz Partners is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Key Responsibilities:Respond to customer inquiries and resolve issues...


  • Hialeah, Florida, United States Floor & Decor Holdings, Inc. Full time

    Job SummaryAs a Customer Service Representative at Floor & Decor Holdings, Inc., you will be the first and final interaction for our customers, providing exceptional customer service through greeting, checking out, handling returns, and performing basic cash office functions. This role requires a friendly and enthusiastic demeanor, with a focus on delivering...


  • Hialeah, Florida, United States BJ's Wholesale Club Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at BJ's Wholesale Club. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key...


  • Hialeah, Florida, United States Ruben Sanchez - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Office Representative at Ruben Sanchez - State Farm Agent. As a key member of our agency, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.Key ResponsibilitiesEstablish and...


  • Hialeah, Florida, United States Rebel Full time

    Job Summary:The Customer Service Associate is a vital member of the Rebel team, responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. As a Customer Service Associate, you will be the face of our company, representing our brand and values in all interactions.Key Responsibilities:Customer Service:...


  • Hialeah Gardens, Florida, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will play a key role in ensuring that our customers have a positive experience in our store.Key ResponsibilitiesProvide exceptional customer service to all...


  • Hialeah, Florida, United States Calder Casino Full time

    Job SummaryWe are seeking a highly skilled Cage Cashier to join our team at Calder Casino. As a Cage Cashier, you will be responsible for assisting our guests with various cash transactions, maintaining and balancing a cash register, and providing excellent customer service.Key ResponsibilitiesRedeem Slots tickets/vouchers and chips for guestsPerform Check...

  • Sales Associate

    2 weeks ago


    Hialeah, Florida, United States CVS Health Full time

    About the RoleAt CVS Health, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Sales Associate - Customer Service Representative, you will play a vital role in achieving this goal by providing top-notch customer service, ensuring a seamless shopping experience, and promoting our products and...


  • Hialeah, Florida, United States Banco Popular Puerto Rico Full time

    Job SummaryBanco Popular Puerto Rico is seeking a highly skilled Commercial Banking Specialist to join our team. As a key member of our banking operations team, you will be responsible for providing exceptional customer service, managing commercial loan portfolios, and ensuring compliance with regulatory requirements.Key ResponsibilitiesManage commercial...


  • Hialeah, Florida, United States Mosaic Companies Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mosaic Companies. As a key member of our Surfaces team, you will play a vital role in delivering exceptional customer experiences and supporting our business growth.Key ResponsibilitiesCustomer Service: Provide timely and effective support...


  • Hialeah, Florida, United States Mosaic Companies Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Mosaic Companies. As a key member of our Surfaces team, you will play a vital role in providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Provide timely and effective support to customers, addressing their...


  • Hialeah, Florida, United States Winn-Dixie Full time

    Customer Service Associate at Winn-DixieWe are seeking a skilled Customer Service Associate to join our team at Winn-Dixie. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.Key Responsibilities:Provide continuous attention to customer needs,...