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Customer Service Representative

2 months ago

Hialeah, Florida, United States Floor & Decor Holdings, Inc. Full time
Job Summary

As a Customer Service Representative at Floor & Decor Holdings, Inc., you will be the first and final interaction for our customers, providing exceptional customer service through greeting, checking out, handling returns, and performing basic cash office functions. This role requires a friendly and enthusiastic demeanor, with a focus on delivering above-and-beyond customer experiences.

Key Responsibilities
  • Greet every customer in a helpful and courteous manner.
  • Connect with customers, ask about their projects, recommend products, and excite customers about their purchase.
  • Provide above-and-beyond customer service and exceed customer expectations.
  • Demonstrate and understand compliance of the company's safety processes.
  • Process customers at checkout using the point of sale (POS) system.
  • Process customer refunds and exchanges according to established guidelines.
  • Open and close registers.
  • Follow established cash, check, and credit card acceptance procedures.
  • Answer the telephone according to the company guidelines.
  • Stock, tag, and display merchandise as required.
  • Be able to create price tags and merchandise signs.
Requirements
  • Must be 18 years or older.
  • Knowledge of basic math skills.
  • Customer service experience.
  • Potential travel to other stores for support.
Working Conditions

While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.