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Customer Service Representative

2 months ago

Hialeah, Florida, United States Ruben Sanchez - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Office Representative at Ruben Sanchez - State Farm Agent. As a key member of our agency, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with clients to understand their needs and provide personalized service.
    • Follow up with customers as needed to ensure their satisfaction and address any concerns.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate clients about insurance options and provide recommendations.
  • Collaborate with Agency Team Members
    • Work closely with other agency team members to coordinate efforts and ensure seamless customer service.
    • Communicate effectively with team members to share knowledge and best practices.
Requirements
  • Dedicated to Customer Service
    • Provide exceptional customer service and ensure client satisfaction.
  • Effective Communication Skills
    • Communicate clearly and effectively with clients and team members.
  • Problem-Solving Skills
    • Proactively identify and resolve customer issues in a timely and professional manner.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure.
  • Opportunities for Advancement
    • Grow your career within our agency and take on new challenges.
  • Valuable Career-Building Experience
    • Develop valuable skills and experience in the insurance industry.