Front Desk Manager
2 days ago
Responsibilities:
* Provide an issue-free work environment through motivation, support, empowerment, and development for all personnel.
* Proactively strive to build positive working relationships through teamwork and clear communication, resulting in win-win decisions.
* Ensure that all decisions and resulting actions are aligned with the Affinia policy of 100% guest satisfaction, producing a high level of service.
* Have a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience.
* Proactively participate in the comprehensive sales and marketing efforts.
* Oversee the hotel and all hotel staff working overnight and hold each accountable to the designated job function.
* Balance and audit for accuracy room revenue, food and beverage revenue, and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
* Balance and audit for accuracy all room and tax charges, cashier reports, credit card reports, and house accounts;
* Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
* Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information;
* Responsible for training and development, performance evaluations, and counseling of all Night Audit staff.
* Perform Guest Service Agent and Night Audit duties.
* Assist in continuously evaluating the performance of staff and take corrective actions when necessary.
* Maintain and account for assigned cash bank and front office cash record.
* Respond quickly to guest requests in a friendly but professional manner. Consistently follow up to ensure guest satisfaction that meet and exceed our service standards.
* Review arrivals and ensure all guest preferences and special requests are fulfilled.
* Respond to guests' feedback from World Class Customer Satisfaction Surveys.
* Assist in Fire Safety Program.
* Familiar with Crisis Manual and able to put into action as needed.
* Facilitate the training and development of associates.
* Train on and execute all applicable Affinia Standard Operating Procedures.
* Perform miscellaneous duties as required.
Requirements:
* College degree or equivalent.
* Two (2) years work experience in Hotel Night Audit.
* Two (2) years work experience as a manager.
* Experience with working in a union environment.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Affinia is an equal opportunity employer and welcomes applications from diverse candidates.
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