Front Desk Manager
2 days ago
The Front Desk Manager is responsible for ensuring the smooth operation of the Front Office, providing exceptional service to guests, and maximizing room revenue and occupancy. This role requires a high level of discretion and independent judgment, with a focus on administrative and executive tasks.
Key Responsibilities- Respond to guest requests, problems, and complaints in a timely and courteous manner.
- Motivate and coach Front Desk personnel to ensure excellent service and adherence to company standards.
- Ensure compliance with brand and company training, and implement effective training programs.
- Conduct interviews, performance appraisals, and develop employee morale.
- Maximize room revenue and occupancy by analyzing rate efficiency, monitoring credit reports, and maintaining accurate house counts.
- Supervise the Night Audit function, monitor the House Charge Worksheet, and ensure accurate reporting.
- Participate in the M.O.D. program, and assist in the development of a manager as assigned by the Corporate Office.
- Ensure timely submission of end-of-month reports, and review Front Desk staff's worked hours for payroll compilation.
- Prepare employee schedules, and present Wage Progress Reports to the General Manager.
- Ensure no-show revenue is maximized through consistent and accurate billing.
- Maintain Aimbridge Hospitality standards for Purchase Orders, vouchering of invoices, and checkbook accounting.
- Work closely with Accounting on follow-up items, and operate all aspects of the Front Office computer system.
- Monitor the P.B.X. console, and ensure employees maintain Aimbridge Hospitality standards in its use.
- Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.
- Ensure correct and accurate cash handling at the Front Desk.
- Attend monthly all-employee team meetings, and provide training on a rotational basis.
- At least 5 years of progressive experience in a hotel or related field, or a 2-year college degree and 3 or more years of related experience.
- Supervisory experience required.
- Must be proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
- Must have a valid driver's license from the applicable state.
- Must be able to convey information and ideas clearly, and evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations, and maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc. from disparate sources, and consider, adjust, or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Competitive salary range: $58,500 - $73,528 per year.
- Medical, dental, and vision coverage.
- Short-term and long-term disability income.
- Term life and AD&D insurance.
- Paid time off.
- Employee assistance program.
- 401(k) retirement plan.
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