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Customer Success Director

2 months ago

Juneau, Alaska, United States Bravado Full time

Job Title: Customer Success Manager

About Bravado: Bravado is a leading provider of international customer support solutions, committed to empowering individuals and organizations to achieve more.

Job Summary: We are seeking a highly skilled Customer Success Manager to play a crucial role in driving scale, agility, and cross-solution coverage to global accounts.

Key Responsibilities:

  • Drive Success: Empower teams to achieve objectives, model our culture, embody values, and practice leadership principles.
  • Coach and Develop: Coach teams in defining objectives, enabling success, and fostering adaptability.
  • Talent Acquisition and Retention: Attract and retain great talent, understanding individual capabilities, and investing in growth.
  • Operational Leadership: Lead by example in owning operational executive relationships with key customers, partners, and internal contacts.
  • Customer Value Realization: Ensure customers recognize planned value, manage potential issues, and expand relationships for cross-sell and upsell opportunities.
  • Customer Stakeholder Management: Identify and influence key customer stakeholders, ensuring satisfaction with agreed-upon objectives and outcomes.
  • Customer Feedback and Insights: Collect feedback to identify customer patterns, pain points, and expectations, prioritizing resource efforts accordingly.
  • Team Mobilization: Guide the team in mobilizing resources, supporting customer adoption, and delivering and articulating customer value for business growth.

Requirements:

  • 3+ years relevant work experience within customer industry
  • 3+ years people management experience
  • Business level fluency to read, write and speak English
  • Bachelor's Degree/Master's Degree