Technical Support Professional
3 weeks ago
We are seeking a dedicated IT professional to join our support team at Vets Hired. The ideal candidate will provide first-line technical support to end-users, ensuring prompt resolution of hardware, software, and network issues within a Windows and VMware environment.
Key Responsibilities- User Support and Troubleshooting: Provide first-line technical support to end-users, addressing hardware, software, and network issues promptly and efficiently.
- Incident Management: Log, track, and manage service requests and incidents using the help desk ticketing system, ensuring timely resolution and communication with users.
- Windows OS Support: Assist users with issues related to Windows operating systems, including installation, configuration, and troubleshooting.
- VMware Support: Provide basic support for VMware Horizon environment, including virtual machine setup, configuration, and troubleshooting.
- Network Connectivity: Troubleshoot and resolve basic network connectivity issues, including wired and wireless connections.
- High school diploma
- 1 year experience with Windows/Office and basic Network Troubleshooting or equivalent training
- Network+ preferred, but not required
- Virtualization at a basic level preferred, but not required
The estimated salary for this position is $55,000 - $65,000 per annum, depending on experience. We offer a competitive benefits package, including health insurance, retirement plan, and paid time off. If you are a motivated individual looking to advance your career in IT, please submit your application.
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IT Technical Support Professional
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Technical Support Professional
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