Technical Support Expert

3 weeks ago


San Diego, California, United States ServiceNow Full time

At ServiceNow, we're transforming how organizations work. As a Senior Technical Support Engineer, you'll play a key role in guiding our customers through critical issues, ensuring timely and effective case resolution.

About the Role

This is a challenging yet rewarding position that requires technical expertise, excellent communication skills, and a customer-centric approach. You'll be part of a global team entrusted with providing exceptional support experiences to our customers.

The successful candidate will have:

  • 4+ years of customer-facing technical support experience
  • Ability to troubleshoot complex technical issues with ease
  • Ability to read basic Java/JavaScript code
  • Ability to explain solutions to complex technical problems
  • Personal commitment to quality and customer service

As a Senior Technical Support Engineer, you'll be responsible for resolving technical cases created by customers looking for help with unexpected behaviors or technical questions about the ServiceNow software and platform.

What You'll Get

In this role, you can expect a competitive salary range of $88,700 - $150,800 per year, plus equity (when applicable), variable/incentive compensation, and benefits. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs (subject to eligibility requirements).

We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.



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