Dedicated Technical Support Professional

7 days ago


San Diego, California, United States Vets Hired Full time

We are seeking a skilled and motivated Help Desk Technician to join our IT support team at Vets Hired. As a key member of our team, you will play a vital role in providing first-line technical support to end-users, ensuring prompt resolution of hardware, software, and network issues within a Windows and VMware environment.

Key Responsibilities:

  • User Support and Troubleshooting: Provide timely and effective technical support to end-users, addressing hardware, software, and network issues promptly and efficiently.
  • Incident Management: Log, track, and manage service requests and incidents using the help desk ticketing system, ensuring timely resolution and communication with users.
  • Windows OS Support: Assist users with issues related to Windows operating systems, including installation, configuration, and troubleshooting.
  • VMware Support: Provide basic support for VMware Horizon environment, including virtual machine setup, configuration, and troubleshooting.
  • Network Connectivity: Troubleshoot and resolve basic network connectivity issues, including wired and wireless connections.
  • Documentation: Maintain accurate and detailed documentation of support activities, solutions, and procedures to enhance knowledge sharing and future troubleshooting efforts.
  • Customer Service: Deliver exceptional customer service by maintaining a professional and empathetic attitude, ensuring user satisfaction and positive experiences.
  • Escalation Management: Identify and escalate complex issues to higher-level support teams or specialists when necessary, ensuring timely and effective resolution.
  • Training and Development: Continuously improve technical skills and knowledge through training, certifications, and staying updated with the latest industry trends and technologies.
  • Projects: Assist with managing and prioritizing projects from the helpdesk perspective to meet deadlines.
  • Mobility: We have multiple sites across San Diego, and require someone who is comfortable being mobile.

About You:

  • A high school diploma
  • 1 year experience with Windows/Office and basic Network Troubleshooting or equivalent training
  • Network+ preferred but not required
  • Virtualization at a basic level preferred but not required

What We Offer:

We offer a competitive salary of approximately $45,000 - $55,000 per year, depending on experience. This estimate includes factors such as cost of living in San Diego, industry standards, and the requirement for skills mentioned in this job description.



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