Onsite Technical Support Professional

21 hours ago


San Diego, California, United States Ostari Full time
Technical Support Position: Onsite Technical Support Professional

Ostari is a leading provider of IT managed services and information technology consulting. We are seeking an experienced onsite technical support professional to join our team in the Sorrento Valley. As a key member of our technical support team, you will provide high-quality technical assistance to our clients, troubleshooting complex technical issues and resolving them efficiently.

We are looking for a US citizen with a current driver's license, reliable vehicle available for daily commute, and proof of vehicle insurance. A minimum of 2 years applied experience with a Managed Service Provider, IT Helpdesk, or similar hands-on support role is required. You must be able to independently diagnose and solve complex technical problems, create and maintain clear and detailed knowledgebase articles, and log all work details in an online issue tracking system daily. This role requires demonstrated experience installing, uninstalling, troubleshooting Operating System, application software and peripherals on Windows 10/11 workstations, servers, and lab instruments. Direct experience using Autotask PSA/Datto RMM or similar CRM tools is also necessary. Additionally, proficiency in Windows Server administration, including Active Directory, Group Policy, DNS, DHCP, and NPS is required. Familiarity with network protocols and devices, such as TCP/IP, VPN, router, and switch configuration and troubleshooting, is essential. Solid understanding and demonstrated administrative experience in an Azure AD/Entra ID hybrid environment, including file shares, storage, application management, and security, is also required. Skilled in Microsoft 365 deployment and management, including Exchange Online, SharePoint Online, Teams, Intune, and OneDrive, you will also have experience with scripting languages (PowerShell, batch, etc.) and command-line tools. The estimated salary for this role is $70,000-$90,000 per year based on location.

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