Senior IT Support Representative

2 weeks ago


New York, New York, United States PruTech Solutions, Inc. Full time

PruTech Solutions, Inc. is seeking a highly skilled and experienced Senior IT Support Representative to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Serve as the primary point of contact for incoming technology inquiries from all business units within the organization.
  • Provide comprehensive and accurate fulfillment of a wide range of data analysis, reporting, customer service, and on-site troubleshooting requests.
  • Act as a liaison between the client's central technology department and all employees, contractors, and stakeholders.
  • Build strong working relationships with staff to maintain high levels of overall customer satisfaction.

Requirements:

  • Bachelor's degree in a related field (e.g. computer science, information technology).
  • Proven experience in information technology and technical support.
  • Ability to develop intimate knowledge of an organization's computing systems.
  • Excellent verbal and written communication skills.
  • Strong listening and problem-solving skills.
  • Exceptional customer service and relationship management experience.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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