Senior IT Support Representative
2 weeks ago
PruTech Solutions, Inc. is seeking a highly skilled and experienced Senior IT Support Representative to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Serve as the primary point of contact for incoming technology inquiries from all business units within the organization.
- Provide comprehensive and accurate fulfillment of a wide range of data analysis, reporting, customer service, and on-site troubleshooting requests.
- Act as a liaison between the client's central technology department and all employees, contractors, and stakeholders.
- Build strong working relationships with staff to maintain high levels of overall customer satisfaction.
Requirements:
- Bachelor's degree in a related field (e.g. computer science, information technology).
- Proven experience in information technology and technical support.
- Ability to develop intimate knowledge of an organization's computing systems.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving skills.
- Exceptional customer service and relationship management experience.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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