Customer Support Representative

2 hours ago


New York, New York, United States Collabera Full time
Job Description

Collabera is seeking a skilled Customer Support Specialist to provide assistance to customers during all phases of the inventory process. The ideal candidate will have a strong background in customer service and be able to effectively communicate with clients to resolve their questions and concerns.

Key Responsibilities:
  • Provides assistance to customers during all phases of the inventory process.
  • Assists customers with their questions about how to set up and operate our equipment to successfully conduct their inventories.
  • Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with the customer.
  • Prepares and enters required client information/requests into the department's database to document customer interaction and resolution.
  • Works under close supervision to answer questions regarding company products and services.
  • Directs callers to appropriate resources.
  • Escalates complex questions to more senior representatives.
Requirements:
  • HS Diploma and College background required.
  • Light IT background preferred.
  • Prior customer service experience is a must.
  • Excellent communication skills.
  • Computer literate; exposure to Windows environment.
  • Worked remotely previously preferred.
  • Spanish helpful.
  • Flexible availability (especially on weekends) is a plus.


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