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Senior Contact Center Representative

2 months ago

New York, New York, United States Amalgamated Bank Full time
{"title": "Senior Contact Center Representative", "description": "Key Responsibilities

As a Senior Contact Center Representative at Amalgamated Bank, you will be responsible for providing exceptional customer service to our clients. This includes handling inbound and outbound calls, emails, and chats to resolve customer inquiries and issues.

Key Skills and Qualifications

  • Minimum 3-5 years of experience in the financial services industry or a call center environment
  • High school diploma or equivalent
  • Experience with internet banking and mobile technology
  • Strong analytical skills to resolve issues and discrepancies
  • Proficient knowledge of Microsoft Office

What We Offer

Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer. We offer a competitive salary range of $41,500.00 - $51,000.00, depending on experience and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

About Amalgamated Bank

Amalgamated Bank is a leading financial institution that is committed to providing exceptional customer service and building strong relationships with our clients. We are dedicated to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your resume and cover letter for consideration. We look forward to hearing from you

"}