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Front Desk Supervisor

2 months ago

Greenville, South Carolina, United States Crescent Services Full time
About the Role

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Crescent Hotels & Resorts. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and driving revenue growth.

Key Responsibilities
  • Supervise and lead the front desk team to deliver outstanding guest service and maximize revenue.
  • Respond to guest requests, resolve issues, and ensure guest satisfaction.
  • Collaborate with other departments to ensure seamless operations and effective communication.
  • Monitor and analyze front desk performance, identifying areas for improvement and implementing strategies to enhance guest experience and revenue growth.
Requirements
  • Minimum 2 years of experience in a front desk or customer service role in a full-service hotel.
  • Proven track record of delivering exceptional customer service and driving revenue growth.
  • Strong leadership and communication skills, with the ability to motivate and guide a team.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.