Lead Resident Services Coordinator

4 days ago


Palo Alto, California, United States Sares- Regis Group Full time
Lead Resident Services Coordinator

We are seeking an experienced customer service professional to join our team at Oak Creek Apartments in Palo Alto, CA.

Key Responsibilities:

  • Provide exceptional customer service to residents, guests, and prospects
  • Engage with residents to foster positive relationships and ensure their expectations are met
  • Respond to resident complaints and concerns in a timely and professional manner
  • Plan and promote resident events and activities to enhance the resident experience
  • Identify opportunities to improve resident happiness and service

Requirements:

  • Excellent customer service experience with ability to pass fair housing exam
  • 1-2 years relevant experience
  • Ability to effectively communicate written and verbally
  • Experience with file audits, customer service, and resident engagement
  • Ability to work independently without direct supervision
  • Knowledge of operations software used at the property level
  • Current driver's license and auto insurance

What We Offer:

  • Competitive compensation package including 401(K) match, rental incentive, and renewal compensation
  • Bonuses and rental discounts depending on location
  • Regular full-time employees eligible for medical, dental, vision, and other voluntary benefits

How to Apply:

Please visit our careers website to submit your application.



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