Lead Resident Services Coordinator
2 days ago
We are seeking an experienced customer service professional to join our team at Oak Creek Apartments in Palo Alto, CA.
Key Responsibilities:
- Provide exceptional customer service to residents, guests, and prospects
- Engage with residents to foster positive relationships and ensure their expectations are met
- Respond to resident complaints and concerns in a timely and professional manner
- Plan and promote resident events and activities to enhance the resident experience
- Identify opportunities to improve resident happiness and service
Requirements:
- Excellent customer service experience with ability to pass fair housing exam
- 1-2 years relevant experience
- Ability to effectively communicate written and verbally
- Experience with file audits, customer service, and resident engagement
- Ability to work independently without direct supervision
- Knowledge of operations software used at the property level
- Current driver's license and auto insurance
What We Offer:
- Competitive compensation package including 401(K) match, rental incentive, and renewal compensation
- Bonuses and rental discounts depending on location
- Regular full-time employees eligible for medical, dental, vision, and other voluntary benefits
Equal Opportunity Employer:
All positions contingent on completion of successful background screen and drug test.
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