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Guest Services Coordinator

2 months ago

Palo Alto, California, United States Williams Lea Full time
Company Overview:
Williams Lea Limited is a global leader in providing innovative business solutions, specializing in the management of complex processes in highly regulated environments. Our dedicated team of over 5,200 professionals is committed to delivering exceptional service and support to our clients.

Position Summary:
We are seeking a Guest Services Coordinator to join our dynamic team. This full-time role operates on a standard schedule from Monday to Friday, 8:00 AM to 5:00 PM. The ideal candidate will play a crucial role in ensuring a seamless hospitality experience for our clients and their guests.

Compensation:
Hourly rate: $21.00

Benefits:
As part of our commitment to employee well-being, we offer a comprehensive benefits package that includes:
• Various health insurance options (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan with Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Flexible Spending Accounts for Healthcare & Dependent Care
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Additional Employee Perks and Discounts

Qualifications:
• High school diploma or equivalent required.
• Minimum of one year of professional experience in hospitality, hotel, restaurant, or related fields.
• Strong interpersonal and communication skills.
• Ability to work independently while adhering to company policies.
• Excellent attention to detail and organizational skills.
• Proven ability to meet deadlines and manage multiple tasks effectively.
• Professional demeanor and attire are essential.
• Strong problem-solving skills with the ability to escalate issues when necessary.
• Experience in a fast-paced environment is preferred.
• Ability to operate basic audio/visual equipment.
• Anticipate client needs for meetings and events.

Key Responsibilities:
• Collaborate with team members to execute large-scale events and meetings.
• Monitor conference room schedules and ensure accurate setups.
• Prepare and maintain conference rooms, including food and beverage arrangements.
• Clean and restore conference rooms post-use.
• Brew coffee and other beverages in designated areas.
• Report any operational issues to the appropriate supervisory staff.
• Provide hospitality intake services as directed.
• Maintain inventory of catering supplies and reorder as necessary.
• Follow all standard operating procedures and company policies.

Commitment to Diversity:
Williams Lea is dedicated to fostering an inclusive workplace. We ensure equal employment opportunities without discrimination based on race, color, creed, religion, national origin, age, sex, sexual orientation, gender identity, marital status, disability, veteran status, or any other legally protected status. We are a drug-free workplace and conduct pre-employment substance abuse testing.