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Patient Services Coordinator

2 months ago

Palo Alto, California, United States RMA Network Full time
Job Title: Patient Services Coordinator

RMA Northern California, part of the RMA network of top fertility practices in the United States, is seeking a reliable and motivated individual for our front desk role in our Palo Alto location.

Job Purpose:

The Patient Services Coordinator will be the first point of contact for patients and visitors, setting the tone for their visit and coordinating each phase with the necessary departments.

Key Responsibilities:
  • Welcome and greet all patients and visitors
  • Comfort patients by anticipating their anxieties and answering their questions
  • Follow provider appointment templates and guide patients through their visit
  • Assess schedule conflicts and problems with recommendations for solutions
  • Collect payments as required and work with Finance to ensure all insurance information is up to date
  • Work closely with patient care teams to coordinate total patient care
  • Process medical records requests
  • Handle administrative tasks such as filing, sorting faxes, and answering phones
  • Schedule and confirm appointments
  • Work with other departments to ensure the office is in excellent condition
  • Support the office by ordering supplies and maintaining the front desk and waiting room areas
Requirements:
  • High School Diploma or equivalent (GED) - required
  • Associate's degree - a plus
  • Area: Administrative Management or other related field
  • 1+ years practical experience working in a similar position
  • Experience in a patient-facing role - preferred
  • Experience working in medical/healthcare industry
  • 2+ years practical experience working in a customer service setting
Technical Skills:
  • Proficient computer skills (Microsoft Office)
  • Keyboard skills of 25 words required
  • Experience with medical office software program(s) (EMR's) preferred
Benefits:
  • Medical, Dental, Vision Insurance Options
  • Retirement 401K Plan
  • Paid Time Off & Paid Holidays
  • Company Paid: Life Insurance & Long-Term Disability & AD&DFlexible Spending Accounts
  • Employee Assistance Program
  • Tuition Reimbursement

About IVIRMA Global: IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology.

IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science.

IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.