Service Operations Administrative Specialist

2 weeks ago


Austin, Texas, United States IES Residential, Inc. Full time

Join Our Team at IES Residential as a Warranty Service Administrative Coordinator

IES Residential is seeking a motivated and organized Administrative Coordinator to support our dynamic warranty service team. If you thrive in a fast-paced environment and have a passion for enhancing operational efficiency, we encourage you to explore this opportunity.

Key Responsibilities:

  • Manage scheduling and dispatching of service teams.
  • Provide exceptional customer service through phone communications.
  • Draft and manage correspondence with builders and homeowners.
  • Maintain and update files, records, and other essential documents.
  • Utilize data entry skills and critical thinking in daily tasks.

Training Provided: We offer comprehensive training on our scheduling software.

Minimum Education: High School Diploma

Experience Required: 0-2 years

Additional Duties:

  • Assist with permit coordination tasks.
  • Take on additional responsibilities as needed to support the team.

Required Skills and Abilities:

  • Reliability and dependability are essential.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required.
  • Strong verbal and written communication skills are necessary.
  • Ability to multitask while maintaining attention to detail.
  • Excellent organizational skills and record-keeping abilities.
  • Capable of working independently as well as part of a team.
  • Proactive approach to problem-solving.
  • Ability to excel in a collaborative team environment.
  • Demonstrate exceptional time-management skills to handle multiple priorities effectively.
  • Familiarity with internet tools for communication and data collection.

Preferred Qualifications: Experience with Service Titan Software and knowledge of local permit application processes are advantageous but not mandatory.

Company Overview:

IES is a leading provider of industrial products and infrastructure services across various sectors, including electrical, mechanical, and communications contracting solutions. As a publicly traded company, IES is committed to fostering a diverse and inclusive workplace, encouraging applications from all qualified individuals.

Our dedication to employee welfare is evident through our comprehensive benefits package, which includes:

  • Safety as our top priority.
  • Competitive compensation.
  • 401K plan with employer contributions.
  • Paid time off.
  • Company-paid life insurance.
  • Flexible medical coverage options.
  • Dental and vision insurance choices.
  • Optional additional coverage for long-term disability, critical illness, and more.
  • Discount programs for auto and home insurance.


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