Customer Service Ambassador

1 day ago


Springfield, Massachusetts, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, handling front desk activities, and ensuring a positive experience for all guests.

Key Responsibilities
  • Member Service: Greet members, prospective members, and guests, providing exceptional customer service and ensuring a positive experience.
  • Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to member's accounts, respond to member questions and concerns in a timely and professional manner, and elevate to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club, close shift for that business day, and create a bank deposit for next day.
Requirements
  • Customer Service Background: Customer service background preferred.
  • Basic Computer Proficiency: Basic computer proficiency required.
  • Passion for Fitness: A passion for fitness and health is a must.
  • Positive Attitude: Upbeat and positive attitude required.
  • Punctuality and Reliability: Punctuality and reliability are a must.
  • Exceptional Customer Service Skills: Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong Listening Skills: Strong listener with the ability to empathize and problem solve.
  • Diplomacy: Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Education: High School diploma/GED equivalent required.
  • Age: Must be 18 years of age or older.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Work Schedule: Ability to work 3rd shift (overnights).
  • Lifting: Must be able to occasionally lift up to 50 lbs.
  • Toxic Chemicals: Will occasionally encounter toxic chemicals during shift.


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