Customer Service Representative
9 hours ago
Customer Service Specialist Job Description
**About the Role**
The Sherwin-Williams Company is seeking a highly skilled Customer Service Specialist to join our team at Store #705148 in W Springfield, MA. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.
**Key Responsibilities**
* Provide excellent customer service, ensuring high levels of satisfaction through prompt and accurate sales transactions
* Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
* Build trust relationships with wholesale and retail customers, identifying opportunities to increase sales and improve customer satisfaction
* Process sales transactions accurately and consistently, adhering to company policies and procedures
* Maintain precise work order files and formulas, ensuring accurate inventory management
* Pull products from the sales floor or warehouse, tint and mix products to customer specifications, and stock shelves and set up displays
* Clean store equipment, load/unload delivery trucks, and assist with deliveries as needed
* Maintain in-stock and presentable condition assigned areas, remaining knowledgeable on products offered and discussing available options
* Comply with inventory control procedures, suggesting ways to improve sales and customer satisfaction
**Requirements**
* Must be at least 18 years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must be able to read, write, comprehend, and communicate in English and Spanish
* Must be able to retrieve material from shelves and floor stacks, lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
* Must be willing to work all scheduled hours, including evenings and weekends
**Preferred Qualifications**
* Valid, unrestricted Driver's License
* High School diploma or GED
* At least one year of experience working in a delivery, retail, or customer service position
* Previous work experience selling paint and paint-related products
* Previous work experience operating tinting and mixing equipment
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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