Customer Account Manager
5 days ago
Job Summary: We are seeking a highly skilled Customer Account Manager to join our team at Aleron. The ideal candidate will have a strong background in customer support and relationship management, with a proven track record of driving business growth and improving customer satisfaction.
Key Responsibilities:
- Manage multiple customer accounts and develop strategic plans to drive business growth and improve customer satisfaction.
- Collaborate with the Sales Manager and other departments to meet contractual commitments, production schedules, and resolve problems.
- Review and confirm customer contractual and PO requirements.
- Work with and provide guidance to the CA and SE assigned to the customer.
- Monitor, contest, and improve customer account scorecard data.
- Assist the Sales Manager in preparing bookings forecast and plan.
- As a member of the Customer Support Team (CST), work as part of a team to address all product line issues, including production, engineering, delivery, sales, and quality.
- Prepare quotes and pricing for submittal to the Sales Manager.
- Lead customer OOR discussions to ensure accurate and timely information is provided to the customer.
- Support/lead customer visits both onsite and externally as requested.
Requirements:
- Bachelor's degree (B.A.) from four-year college or university.
- Five (5+) years related experience and/or training.
- Equivalent combination of education and experience.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
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