Customer Service Representative
4 weeks ago
As a Customer Service Representative at Beltmann, you will be responsible for maintaining customer account retention through proactive problem assessment and innovative solutions. You will communicate with customers regarding contract, service charges, and special handling requirements.
Maintain current account profile lists with appropriate discounts and special instructions that apply to the account. Stay up-to-date with tariffs and contract carriage agreements.
Provide information on logistics services to customers, receive and register orders or changes in service, and monitor shipments for driver assignment and destination services.
Follow up with customers to inform them on shipment status and ensure customer satisfaction. Assist with complaints concerning invoicing or service rendered, referring complaints of service failures to designated departments for investigation.
Requirements
A professional, customer-sensitive attitude is required. An Associate's degree from a two-year college or technical school, or three to six months related experience and/or training, or an equivalent combination of education and experience.
Proficiency in the use of standard software packages, including Microsoft Office, is necessary.
Work Environment
The work environment is moderate, with occasional lifting and/or moving up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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