E-Business Specialist

4 weeks ago


Addison, Illinois, United States Altorfer Full time
Job Description

Job Title: E-Business Specialist

Job Summary: We are seeking a highly motivated and results-driven E-Business Specialist to join our team at Altorfer. As an E-Business Specialist, you will be responsible for re-establishing, qualifying, and maintaining contact with retail and small-sized customers to increase online parts sales and digital and service solutions.

Key Responsibilities:

  • Account Qualification and Updating: Proactively manage accounts in an assigned territory using the telephone as your primary tool. Employing a disciplined phone call campaign, you will qualify accounts, update customer complete account information, and begin to cultivate a relationship.
  • Maintain Call Cycle: Complete your assigned number of phone calls by the end of the year, considering the diversification of customer base and varying contact needs.
  • Maintain Accurate Account Database: Maintain accurate customer account information and machine population within Altorfer's CRM system.
  • Promote Altorfer Services: Promote all aspects of the dealership by selling parts online, service labor, Preventative Maintenance Agreements, machine extended warranties.
  • Lead Development: Develop and qualify equipment and/or parts and service leads and forward them to the appropriate Altorfer product support and/or sales contact.
  • Sales and Customer Satisfaction: Determine individual customer needs and provide Altorfer solutions to meet them.
  • Relationship Building: Develop strong, positive relationships with customers and fellow employees.
  • Professional Development: Complete all training programs assigned to you and establish attainable monthly and yearly objectives in conjunction with your supervisor.

Requirements:

  • Education: A three-year undergraduate degree from an accredited college or 1-3 years related experience and/or training.
  • Skills: Strong customer service skills, strong computer skills, excellent organizational skills, excellent time management skills, strong phone skills, sales skills, and people skills.

Why Work for Altorfer: At Altorfer, our people make our company successful. We are a third-generation, family-owned company created in 1957, bringing our values into how we do business. We have a collaborative, family-valued culture, with a great reputation in the industry, offering competitive pay, excellent benefits, and a remarkable team of people to work with.



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