Medical Receptionist

5 days ago


Phoenix, Arizona, United States OrthoArizona Full time
About the Role

We are seeking a highly skilled Medical Receptionist to join our team at OrthoArizona. As a Medical Receptionist, you will play a critical role in providing exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities
  • Answer phone calls in a prompt, courteous, and helpful manner, screening and routing calls as needed, creating phone notes in the patient electronic medical record, and/or providing information to patients.
  • Assist in indexing patient documents to the correct patient chart.
  • Assist in routing electronic faxes to the correct location fax folder and/or uploading to the correct patient chart.
  • Assist with other duties as needed during downtime.
  • Perform other duties as assigned.
Requirements
  • Excellent customer/patient service skills.
  • Knowledge of medical terminology.
  • Working knowledge of computer programs.
  • Excellent written and verbal communication skills.
  • Ability to understand and perform training on practice management software.
  • Continued expansion of knowledge of practice management software as updates occur.
  • Follow all Standard Operating Procedures.
  • Minimum qualifications: High School diploma or GED.
Preferred Qualifications
  • At least one year of medical office experience.
  • Bilingual a plus.
  • Basic phone handling skills - Contact Center experience.
  • Basic knowledge of insurance plans and the specialty referral process.


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