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Digital Marketing Onboarding Specialist

2 months ago


Phoenix, Arizona, United States EverService Full time
About EverService Holdings, LLC

EverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services.

The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail and technology industries integrated with clients' CRM, EHR and operational systems.

EverService goes to market with vertically integrated, industry-leading brands including Alert Communications, Blue Corona, Nexa Receptionists, Mid-State Communications, Client Chat Live, Mainline Telecommunications, Nexa Healthcare, RYNO Strategic Solutions, iLawyer Marketing and Strike Healthcare.

Job Summary

We are seeking a highly organized and detail-oriented Digital Marketing Onboarding Specialist to join our team at EverService Holdings, LLC.

The ideal candidate will have a strong background in customer service, project management, and digital marketing, with excellent written and verbal communication skills.

Key Responsibilities
  • Client Onboarding
    • Support business owners from kick-off meetings to post-launch
    • Understand a client's business, goals, and challenges
  • Project Coordination
    • Coordinate client-facing meetings and internal team meetings
    • Bridge the gap between client communication and internal teams' objectives
  • Project Management
    • Create and oversee the execution of website project timelines
    • Coordinate the sharing of resources and client information between design, development, and internal marketing departments
  • Quality Assurance
    • Document updates frequently in CRM and Project Management software
    • Provide feedback or revisions to designers and developers at various stages in the process
  • Launch Preparation
    • Assist with user and internal cross-browser testing to ensure the final website product meets the original scope
    • Provide coordination and support to the development team during the website launch preparation
Requirements
  • 3+ years of customer service/client-facing experience
  • Excellent written and verbal communication skills
  • Basic understanding of SEO, Google Ads, GMB, GTM, and SEM
  • Previous project management experience
  • Sales experience or understanding of B2B/B2C marketing sales (preferred)
  • Understanding of DNS and hosting (preferred)
  • Experience with Salesforce or other comparable CRMs (preferred)
  • Familiarity with WordPress (preferred)
  • Exceptional attention to detail
  • Coachable nature
  • Ability to work independently with minimal supervision
  • Thrives in a fast-paced environment with tight deadlines
  • Strong organizational skills
  • Adaptability and quick grasp of new concepts
  • Effective multitasking and priority management skills
What We Offer
  • Annual $2,000 education budget for professional development
  • Paid Time Off
  • 10 Paid Federal Holidays
  • Medical, Dental, Vision, and Life Insurance
  • A Comprehensive Employee Assistance Program
  • 401k
  • Flexible start times and half-day Friday
  • Leadership and advancement opportunities
  • An annual Misogi experience
  • Your choice of one of the following monthly benefits (up to an $85 value): house cleaning service, massage, child care, pet insurance, or gym membership
  • Monthly in-office events and monthly volunteer days to give back to our community
  • Quarterly Team Builders
  • The dopest team merch
  • A casual work environment with lots of coffee and candy
  • A badass Holiday Party