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Account Coordinator

2 months ago

Phoenix, Arizona, United States EverService Full time
About EverService

EverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services.

The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail and technology industries integrated with clients' CRM, EHR and operational systems. EverService goes to market with vertically integrated, industry-leading brands including Alert Communications, Blue Corona, Nexa Receptionists, Mid-State Communications, Client Chat Live, Mainline Telecommunications, Nexa Healthcare, RYNO Strategic Solutions, iLawyer Marketing and Strike Healthcare.

Job Description

Job Summary: We are seeking a highly motivated and detail-oriented Account Coordinator to join our growing team. As an Account Coordinator, you will serve as a trusted resource for our valued clients, ensuring client satisfaction, delivering on client requests, and improving the overall client experience through prompt and helpful service.

Key Responsibilities:

  • Proactively interact with clients to ensure our marketing strategy aligns with their business goals and communicate client needs and goals to the internal team of strategists, specialists, and analysts.
  • Complete marketing recap reports for clients.
  • Meet with clients to review marketing campaign performance and provide strategic recommendations for their marketing strategy.
  • Communicate with clients on a regular basis to ensure their needs are being met.
  • Assist Senior Account Managers with day-to-day tasks for large accounts and strategic partnerships.
  • Stay up-to-date with the latest digital marketing trends and market shifts, client industry trends and market shifts.
  • Ensure customer satisfaction and client retention.
  • Build strong relationships with both clients and internal stakeholders.

Requirements:

  • 1+ years of full-time or relevant internship experience in digital marketing, or related field.
  • Bachelor's degree in Marketing, Communications, or related field.
  • Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams) and Zoom.
  • Experience with project management software, i.e., Salesforce or ClickUp.
  • Strong work ethic and a 'do whatever it takes to get the job done' attitude.
  • Exceptional customer service and relationship-building skills.
  • Ability to solve complex problems and resolve conflicts.
  • Ability to gather, analyze, and interpret data to create comprehensive reports that provide valuable insights for clients.
  • Foundational knowledge of Pay-per-click (PPC) and Search Engine Optimization (SEO) strategies preferred.

Benefits:

  • Annual $2,000 education budget for professional development.
  • Paid Time Off.
  • 10 Paid Federal Holidays.
  • Medical, Dental, Vision, and Life Insurance.
  • A Comprehensive Employee Assistance Program.
  • 401k.
  • Flexible start times and half-day Friday.
  • Leadership and advancement opportunities.
  • An annual Misogi experience or your choice of one of the following monthly benefits (up to an $85 value): house cleaning service, massage, child care, pet insurance, or gym membership.
  • Monthly in-office events and monthly volunteer days to give back to our community.
  • Quarterly Team Builders.
  • The dopest team merch.
  • A casual work environment with lots of coffee and candy.
  • A badass Holiday Party.