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Spanish-English Clinic Receptionist

2 months ago

Phoenix, Arizona, United States Arizona Humane Society Full time
Job Overview

Every pet deserves a good life. Our mission is to save the most vulnerable animals and enhance the lives of pets and their owners. This is made possible through the dedication of our valued team members.


Position: Bilingual Clinic Receptionist

Organization: Arizona Humane Society

Department: Veterinary Services

Status: Full-time

FLSA Classification: Nonexempt

Work Schedule: Four 10-hour days with three-day weekends


Benefits:

  • Competitive salary
  • Comprehensive medical, dental, and vision plans
  • Health Savings Account and Flexible Spending Account options
  • Employee Assistance Program at no cost
  • Life insurance and disability coverage
  • 401(k) plan with employer contributions
  • Generous paid time off policy
  • Paid holidays
  • Continuing education opportunities
  • Discounts on veterinary services
  • Employee wellness initiatives

Role Responsibilities:

As a clinic receptionist, you will serve as the initial point of contact for clients and their pets. Your role is crucial in ensuring that all pets receive necessary care, regardless of their owners' financial situations. You will be responsible for:

  • Greeting clients warmly and maintaining a welcoming atmosphere in the reception area.
  • Managing a high volume of phone calls and appointment scheduling.
  • Demonstrating strong communication skills and providing exceptional customer service.
  • Handling emergency situations with professionalism and calmness.
  • Maintaining accurate appointment schedules and client records.

Qualifications:

  • High school diploma or equivalent.
  • Minimum one year of experience in customer service or a receptionist role; veterinary experience is a plus.
  • Fluency in both English and Spanish, with strong written and verbal communication skills.
  • Proficiency in Microsoft Office Suite and ability to learn new software.
  • Strong organizational skills and attention to detail.

Work Environment:

This position requires standing, walking, and sitting for extended periods. You may need to lift and move items weighing up to 40 pounds. The work environment can be fast-paced and involves interacting with animals and clients in various situations.


Additional Information:

The Arizona Humane Society is an Equal Opportunity Employer.