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Customer Service Engineer

1 month ago

Dallas, Texas, United States IT Concepts Full time
Job Overview

IT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our customers, troubleshooting complex issues, and ensuring seamless operation of our systems.

Key Responsibilities:

  • Provide exceptional customer service through phone, email, and in-person support
  • Diagnose and resolve technical issues with computer systems, hardware, and software
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with industry trends and emerging technologies

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • 2+ years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • US citizenship or green card holder

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

Interested candidates should submit their resume and cover letter to careers@useitc.com. We look forward to hearing from you