Registration Coordinator

3 days ago


Worcester, Massachusetts, United States U Mass Memorial Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Registration Representative to join our team at UMass Memorial Health. As a key member of our registration team, you will be responsible for ensuring seamless patient access to our healthcare services.

Key Responsibilities
  • Provide exceptional customer service to patients, families, and healthcare providers.
  • Accurately collect and enter patient demographic and financial information.
  • Process pre-registrations for all appointment types and locations, excluding ER.
  • Answer phone calls and respond to voicemails in a timely manner.
  • Work collaboratively with the registration team to ensure efficient and effective patient registration processes.
  • Meet or exceed quality review scores of 80%.
Requirements
  • High school graduate or equivalent required.
  • Customer service experience required.
  • Receives on-the-job training under close supervision.
Preferred Qualifications
  • Previous clerical and Meditech experience desirable.
  • A good understanding of medical terminology helpful.

UMass Memorial Health is an equal opportunity and affirmative action employer. We recognize the power of a diverse community and encourage applications from individuals with varied experiences, perspectives, and backgrounds.



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